Word not responding when we print
Posted: Tue Jan 07, 2014 9:35 am
Scenario - Windows 7, office 2013, network printer or local printer.
What happens - a user is in A-1 - all is working fine - they open a case Word launches and they can print 2-3 times and then BAM - WORD freezes when they try and printer and says "Not Responding".
We have to reboot.
What we have done so far:
a) reinstalled Windows 7 and all applications (thinking it was a Win7 problem or corrupt Word problem)
b) Deleted the USER from A-1 and recreated her (at one point it seems like we were able to print as a different A-1 user)
c) Uninstalled A-1 and re-installed A-1
d) The user is a member of the local administrators group.
I searched the forums unsuccessfully. Please CC jim@mbnsos.com with your answer/direction. (I can get in remotely) 831 899 8823
or if you are going to call the office - call Arnold 831 444 7901 as Sherry is on Vacation.
What happens - a user is in A-1 - all is working fine - they open a case Word launches and they can print 2-3 times and then BAM - WORD freezes when they try and printer and says "Not Responding".
We have to reboot.
What we have done so far:
a) reinstalled Windows 7 and all applications (thinking it was a Win7 problem or corrupt Word problem)
b) Deleted the USER from A-1 and recreated her (at one point it seems like we were able to print as a different A-1 user)
c) Uninstalled A-1 and re-installed A-1
d) The user is a member of the local administrators group.
I searched the forums unsuccessfully. Please CC jim@mbnsos.com with your answer/direction. (I can get in remotely) 831 899 8823
or if you are going to call the office - call Arnold 831 444 7901 as Sherry is on Vacation.