Bug / Error: Saved Documents - Blank - No forms
Posted: Thu Jul 09, 2009 6:44 pm
Dear Michael,
We please need your help with a strange error that has occurred on one of our computer systems.
When this user goes to the "Saved Documents" (tab) for any case card, it gives the user the message "There are no forms to delete, edit, or view."
However, there are saved forms in the cases that the user can access through Case Activity and clicking on the "View the document attached to this event" (button)
I checked several other computer systems and they did not have this problem.
Setup:
Windows 2000 Professional
512 MB RAM
A1 Update 6.6.7C
Solutions I have tried:
1. Re-register - No Change - Still Blank
2. Create and Save a New Letter - Shows up in Case Activity but still Saved Documents (tab) still blank
3. Went to Add/Remove Programs and attempted to "Reinstall" using the current version (A1-Law Workstation 3.00e_Install Local Files) - Got the error message "Setup could not open the file: C:\DOCUME~1\(USER)\LOCALS~1\TEMP\IXP000.TMP\Setup1.(user initials)
4. Uninstalled 3.00e. Changed Lawlocal folder name to Lawlocalold. Installed A1 Workstation 6.00 Install Local Files.* Reregistered with the Shell box (checked by default) and I checked the "All Controls" (box) --> When it tried to install a printer received the error message:
Error 1705
Message File access is denied.
Message 1 DO c:\lawlocal\law.exe WITH "1","(user initials)"
Program FRMNEWVERSION.GNOST1
Line No 56
5. Install still seemed to work. Checked Saved Documents (tab) - Still blank.
6. Unistalled A1. Changed Lawlocal folder to Lawlocalold2.
7. Installed A1. This time I just kept the Shell box checked (by default) and did not check the "All controls" (box). No error messages. Checked Saved Documents (tab) - Still blank.
*General Information note for Users: The shortcuts created for 3.00e are different than the ones for 6.00 so you have to still delete any old 3.00e shortcuts
I am not sure what else to try out. Any tips or suggestions would be greatly appreciated!
Thanks!
We please need your help with a strange error that has occurred on one of our computer systems.
When this user goes to the "Saved Documents" (tab) for any case card, it gives the user the message "There are no forms to delete, edit, or view."
However, there are saved forms in the cases that the user can access through Case Activity and clicking on the "View the document attached to this event" (button)
I checked several other computer systems and they did not have this problem.
Setup:
Windows 2000 Professional
512 MB RAM
A1 Update 6.6.7C
Solutions I have tried:
1. Re-register - No Change - Still Blank
2. Create and Save a New Letter - Shows up in Case Activity but still Saved Documents (tab) still blank
3. Went to Add/Remove Programs and attempted to "Reinstall" using the current version (A1-Law Workstation 3.00e_Install Local Files) - Got the error message "Setup could not open the file: C:\DOCUME~1\(USER)\LOCALS~1\TEMP\IXP000.TMP\Setup1.(user initials)
4. Uninstalled 3.00e. Changed Lawlocal folder name to Lawlocalold. Installed A1 Workstation 6.00 Install Local Files.* Reregistered with the Shell box (checked by default) and I checked the "All Controls" (box) --> When it tried to install a printer received the error message:
Error 1705
Message File access is denied.
Message 1 DO c:\lawlocal\law.exe WITH "1","(user initials)"
Program FRMNEWVERSION.GNOST1
Line No 56
5. Install still seemed to work. Checked Saved Documents (tab) - Still blank.
6. Unistalled A1. Changed Lawlocal folder to Lawlocalold2.
7. Installed A1. This time I just kept the Shell box checked (by default) and did not check the "All controls" (box). No error messages. Checked Saved Documents (tab) - Still blank.
*General Information note for Users: The shortcuts created for 3.00e are different than the ones for 6.00 so you have to still delete any old 3.00e shortcuts
I am not sure what else to try out. Any tips or suggestions would be greatly appreciated!
Thanks!